Benefits of our contact center services

Manage Your Contact Center

Telemo’s Call Center Services allow syncing their calls in real-time with their SalesForce app on the field.

Build a Brand Image with zero investment

The quick and simple implementation of our contact center solution helps you to achieve the perfect brand image without making any investment.

Priority Customer Support with our Inbound Contact Center Services to suit your business needs

Now, confirm your availability with one click of a button using our inbound Call Center Services.
  • In Priority Customer Support, in case your agent is not free, our inbound Contact Center Services enables your agents to place their availability status from available to “not available” or “on break”, with just a click of a button. The calls are then passed on to the agents who are free to take calls.
  • In reference to the above, just in case agents do not remember to place their availability status, you would have the access to log in from the owner panel and update the status for them.
  • Also, if the network is lost, the Call gets scheduled again, automatically.

Run smoothly your business with our Contact Center Solution

Features to Enhance Your Business

Telemo ensures distinctive contact center features which would save a lot of your transmission capacity, leading to a trust-building with your customers which is unmatchable.

Contact Center Admin Dashboard

Regulate, monitor and control the activity of your hosted contact center and draw business insights through supervisor tools or a customizable periodic dashboard.

Real-Time Call Monitoring

Monitor your agents, to real-time calls and share opinions only with our Call Center services.

Effortless CRM Integration

Our contact solutions integrate CRM Softwares with a Toll-free number, adding customer data.

Customizable IVR

Control your customer calls smartly by providing them with the option to reach the right department or agent.

Frequently Asked Questions (FAQs)

An Inbound call is supposed to be the one in which a customer initiates to a contact center. However, the help desk in an Inbound Contact center takes and manages calls even if they are made from employees rather than customers.

  • Interactive Voice Response

    Everyone gets greeted by IVR at some point while trying to contact any call center. After this, the customer is given options to choose the appropriate field in which they are seeking help. Depending on that selection, the call is routed to the most appropriate department or the field.

  • Call Recording Features

    Call recording features enable you to monitor the agents, listen to recordings, conduct quality control, and record data in case of a future dispute resolution.

  • Saves a Lot of Space

    Doesn’t require infrastructure cost as everything is found on the cloud.

In an outbound call center, call center agents make outbound calls to customers on behalf of a business or client. The list includes telemarketing, sales or fund-raising calls, and also calls for contact list updating, surveys or verification services.

A contact center agent performs duties like
  • Answering inbound phone calls
  • Answering emails
  • Responding to support tickets filled out over a web form
  • Engaging in live chats
  • Making outbound phone calls
  • Responding to short SMS queries
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