Benefits of our contact center services
Telemo’s Call Center Services allow syncing their calls in real-time with their SalesForce app on the field.
The quick and simple implementation of our contact center solution helps you to achieve the perfect brand image without making any investment.
Telemo ensures distinctive contact center features which would save a lot of your transmission capacity, leading to a trust-building with your customers which is unmatchable.
Regulate, monitor and control the activity of your hosted contact center and draw business insights through supervisor tools or a customizable periodic dashboard.
Monitor your agents, to real-time calls and share opinions only with our Call Center services.
Our contact solutions integrate CRM Softwares with a Toll-free number, adding customer data.
Control your customer calls smartly by providing them with the option to reach the right department or agent.
Frequently Asked Questions (FAQs)
An Inbound call is supposed to be the one in which a customer initiates to a contact center. However, the help desk in an Inbound Contact center takes and manages calls even if they are made from employees rather than customers.
Everyone gets greeted by IVR at some point while trying to contact any call center. After this, the customer is given options to choose the appropriate field in which they are seeking help. Depending on that selection, the call is routed to the most appropriate department or the field.
Call recording features enable you to monitor the agents, listen to recordings, conduct quality control, and record data in case of a future dispute resolution.
Doesn’t require infrastructure cost as everything is found on the cloud.
In an outbound call center, call center agents make outbound calls to customers on behalf of a business or client. The list includes telemarketing, sales or fund-raising calls, and also calls for contact list updating, surveys or verification services.