Telemo’s Cloud IVR Solutions are trustworthy and increases customer satisfaction
Our advanced and up-to-date IVR is easy to construct and install. This, in turn, helps customers to look out for things easily, thus reducing operational costs and expanding customer loyalty.
Evaluation of several call recording samples ultimately results in the fruitful training of the employees. This process might be also resorted to for employee performance evaluation.
The best and suitable sales script get created only by analyzing the call recordings.
With the usage of IVR the total cost of acquisition i.e. the total number of calls made for a particular customer might as well be evaluated.
Manage your workflows visually
Telemo is considered to be the most trustworthy platform for cloud communications.
Spread your business without investing a bit into the infrastructure.
The extremely trustworthy support team is always there in case of an inception of any problem.
Easily comprehensible, detailed analytical reports sent regularly for customer feedback.
Our IVR solutions ensure uninterrupted support to your customers, thus guaranteeing business leads.
Implementation of IVR services with Call Centers refers to enabling agents to sync calls in times of need, with their sales force app on the field.
From identifying call acquisition costs to creating sales script, IVR does it all for you, at a much faster pace and with ease.
Automate your customer communication procedure, reach out to your target audience and gather understanding with Telemo, an advanced contact center platform.
IVR has proven itself to be the best option for outbound calls. Here, automated calls and SMS can be made with a recorded message that would play when the person from the other end responds.
Frequently Asked Questions (FAQs)
To the ones unaware, Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the usage of voice and DTMF tones input via a keypad. In simpler terms, IVR systems can be used for mobile purchases, banking payments, and services, retail orders, utilities, travel information and weather conditions.
IVR is ideal for customers as it enables them to reach out for support even when they are in-store. Thus, IVR plays an important role in boosting sales, as potential customers are more likely to purchase when their questions are answered efficiently.
The cost entirely depends upon the size of the business, which might be from the middle to very small scale businesses.
DTMF or dual-tone multi-frequency is the signal sent to the phone company, generated by users while they press an ordinary telephone's touch keys. It confirms usage for telecommunication while signaling between telephone handsets and switching centers over analog telephone lines in voice-frequency bands.
The Call Forwarding feature really benefits Call Centers where customers would be greeted in a very professional manner. Also, this feature shows the call center has more departments and employees than the actual number.
In clearer terms, When we call any customer service department or any Business, the call goes to the IVR system. Then it asks to give input so it can be redirected to the correct department, only after the input is given.